Before you try any of the troubleshooting steps in this appendix, do the following:

• Check the system requirements section of respective gateway installation chapters to ensure that the system meets the requirements and that you have completed all the preinstallation tasks.

• Read the release notes for the product on your platform before installing it. The release notes are available on the Oracle software installation media. You can find the latest version of the release notes on the Oracle Technology Network Web site:

  http://docs.oracle.com/

If you encounter an error during installation then:

• Do not exit Oracle Universal Installer.

• If you clicked Next after you entered incorrect information about one of the installation screens, then click Back to return to the screen and correct the information.

• If you encounter an error while Oracle Universal Installer is copying or linking files, see Reviewing the Log of an Installation Session.

• If you encounter an error while a configuration assistant is running, see Troubleshooting Configuration Assistants.

• If you cannot resolve the problem, then remove the failed installation by following the steps listed in Cleaning Up After a Failed Installation.

To troubleshoot an installation error that occurs when a configuration assistant is running:

• Review the installation log files listed in Reviewing the Log of an Installation Session.

• Review the specific configuration assistant log file located in the ORACLE_BASE\ORACLE_HOME\cfgtoollogs directory. Try to fix the issue that caused the error.

• If you see the “Fatal Error. Reinstall" message, then look for the cause of the problem by reviewing the log files. Refer to Fatal Errors for further instructions.

To determine whether a noninteractive installation succeeded or failed, check the installActionsdate_time.log file, located in SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs.

If necessary, then see the previous section for information about determining the location of the Inventory directory.

A silent installation fails if:

• You do not specify a response file.

• You specify an incorrect or incomplete response file.

• Oracle Universal Installer encounters an error, such as insufficient disk space.

Oracle Universal Installer or a configuration assistant validates the response file at run time. If the validation fails, then the noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.