Shows Customer Interaction Analysis area with Customer Satisfaction Ground Survey Detail Tab. Shows two graphs and a table.

Shows top area with Year, Month, Service Type, and Service selection boxes.

Shows a bar graph with Total Survey Count, Satisfaction Rate title. This graph includes a Service Type selection box. Y axis on left shows count (total Survey Count for bars). Includes a line with Y axis on right with Satisfaction Rate (for 0% to 120%). Bars show 12 values for months in CY 2010. Line shows 100% for all values.

Shows empty graph for Satisfaction Growth Rate (%Change LP).

Chart shows data values. The table includes sample data under columns: Year, Month, Service Type, Total Survey Count, Total Survey Count LP, Total Survey Count %Change LP, Satisfaction Rate, Satisfaction Rate LP, Satisfaction Growth Rate (%Change LP).